Web Call Center (Demo)
Simple Web Call Center solution
What we provide a solution for?
Answer and initiate phone calls from desktop or mobile web browser connected with public telephone network (PSTN), other browsers, deskphones (analog, ISDN or IP phones), softphones (SIP client) or other custom systems.
We are also able to integrate telephony into your existing web solutions without any changes on your software. This allows you to keep your existing web applications and reduces your costs.
- Multichannel communication with customers and agents
- Phone calls (internal or public network)
- SMS channel
- Email channel
- Web chat
- Agent list with presence status
- Customer / contact list
- History data
- Advanced telephony features
- Transfer, Hold, Record, Conferencing
- Video, Screen sharing
- Incoming calls
- Outgoing calls